At Sa-YesK, we are committed to ensuring customer satisfaction with our digital products. Please read our refund and returns policy carefully to understand how we handle requests.
1. Refund Eligibility
- Refunds are available for purchases made within 14 days of the transaction date.
- Eligible refunds apply only to products that have not been downloaded or accessed after purchase.
2. Non-Refundable Products
- Products that have been downloaded, accessed, or used are non-refundable due to the nature of digital goods.
- Customized or personalized digital products are also non-refundable.
3. Requesting a Refund
- To initiate a refund, please contact us with the following information:
- Your order number.
- The reason for the refund request.
- Proof of purchase (e.g., receipt or email confirmation).
4. Refund Process
- Once your refund request is received and reviewed, we will notify you of the approval or rejection status within 3-5 business days.
- Approved refunds will be processed within 7 business days using your original payment method.
5. Support for Technical Issues
- If you encounter technical difficulties with our products, we encourage you to contact our support team for troubleshooting assistance before requesting a refund.
6. Changes to Policy
Sa-YesK reserves the right to modify this policy at any time. Please refer to this page for updates.